Frequently asked question

We work with Blue Dart, Delhivery, DTDC, Ekart, and Ecom Express, Shiprocket, DTDC, and other trusted delivery partners to ensure safe and timely delivery.

Yes! We offer free consultations for our customers. Simply WhatsApp us your order number, and our team will call you to assist.

If the brand/importer confirms in writing that the product purchased from PowerNex Nutrition is counterfeit, we will compensate you with 10x the order value. Note: You must provide an Unboxing Video for verification.

Every product on our website has a long shelf life (12+ months). The expiry date is printed clearly on the packaging.

For maximum assurance, you can email the brand directly with your product pictures. We source only from official importers and certified partners to ensure 100% authenticity.

Yes. We make sure your order is shipped in a single secure package.

Currently, we only ship within India. International orders are not supported at the moment.

Please message us as soon as possible via WhatsApp at +91 9106632019 so we can try to update it before your order is dispatched.

You can track your order anytime by visiting our Order Tracking Page and entering your order details.

You can update your shipping address: • While placing your order, or • By editing your details on your Account Page before the order is shipped.

Please refer to our detailed Return & Refund Policy for complete information. For any queries regarding returns or exchanges, you can WhatsApp us directly at +91 9106632019.

Delivery time depends on your location. Our standard processing time is 1 to 2 business days before dispatch.